Return Policy

Returns

You may return your item(s) up to 90 days from the date of purchase. If 90 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase, plus the cost of return shipping.

Refunds

Once your return is received, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange an item for the same item, send us an email: info@caribbeangem.com and send your item back to: 957 Oasis Rd. Benton, KY US 42025.

You will be responsible for paying your own shipping costs for returning your item.  

Shipping

To return your product, mail your product to:

957 Oasis Rd. Benton KY US 42025 

You will be responsible for paying your own shipping costs for returning your item.  Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

For further assistance, you may contact our team toll free at (800)527-1995.

The Caribbean Gem Team

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